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Terms & Conditions

1.       We put our best foot forward to deliver products better than what is shown. But sometimes it may happen that the shown product is not available in our stock or due to some other cause beyond our control, the product delivered differs a little from the one displayed. Further, depending on availability, the items or models of some items like flowers, cakes, sweets, cycles, refrigerators etc. may also vary. We possess the right to change the items of the same or higher value, keeping in mind their quality as we always put our best foot forward to provide our customer with the best quality products.

2.       Fresh Baked Cakes are made ready by Bakeries around 10:30 am. So we can deliver the cakes only after that time. On request of the customer in some specific cases, we may buy the cake one day in advance and keep it in refrigerator to be delivered the very next day, but we don't advise this.

3.       Depending on the place of delivery, the schedule for delivery may vary from same day delivery to delivery within the next 1 to 3 working days, excluding the date of order. Holidays may extend it further.

4.       We Guarantee delivery on date but we cannot guarantee you of specified time of delivery. Though we do our best to deliver your order within your preferred time but cannot guarantee of exact timing. Normally we try to process our orders overlooking the time specified by customers. Some Gift items like Leather Bags, Toys, Watches, Apparels etc are essentially delivered through courier and are dispatched from our end well on time. We are responsible for delay in dispatch from our warehouse and will not be responsible for delay at the logistic partners end.

5.       Orders, including Midnight Orders, placed after 4 P.M. IST is taken as orders for the next day, although we try to deliver the order on the same day itself. If you place any urgent order for same day delivery after cut-off time, give us a phone call, so that we try and process such an urgent delivery.

6.       We provide FREE delivery within the cities. However, for delivering products out of city or for some remote locations in towns or villages, we may send you a link for paying extra delivery charge, if needed. Your order will be on hold until we receive any intimation from your end within 5 days- else we will cancel your order and refund the amount and inform about the same to you through email.

7.       On some unavoidable circumstances like Floods, Heavy Rains/ Bandh / Strike or any other such reasons beyond our control, we possess the right to reschedule the delivery to an earlier or later date.

8.       For Instance, No delivery date is indicated in the order; we may assume it for same day delivery and shall process and dispatch the order within 24 hrs.

9.       In case a customer wants to cancel an order, he/she has to do it at least 24 hours prior to the date of delivery or the date of shipment. In all such cases, 7% of the ordered amount will be deducted for the purpose of processing of credit card expenses. For order modification, the customer has to intimate us 1 day in advance of the date of delivery between 8 a.m. to 8 p.m.

10.   If a customer / recipient want to lodge a complaint against the quality of the product delivered or a wrong delivery, then the customer / recipient is requested to do so by providing the image of the delivered product within 48 hours justifying the reason for complaint. On the basis of complaint made, refund or re-deliver of order will be made, but the decision will be solely of the proprietor of the website. Under any circumstances, we shall not be liable for any claim amount of any nature more than the full value of the ordered amount.

11.   At the time of delivery, if the recipient or any representative is unavailable, we shall consider the order as delivered. Though we always try to take an appointment over phone before delivery.

12.   For hand delivery of perishable items like Flowers or Cakes, we call up the recipient to take an appointment for delivery time or on some exceptional case, may ask for some specific landmarks or location for delivery of products. In case, the recipient or any of his representatives is not available to collect the order at the time of delivery, we may assume it to be delivered. Also, for instance, due to some personal reason the recipient denies to accept the delivery, we shall assume the order to be delivered and no refund shall be processed for the same. For any order, if problem arise due to the fault of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be made.

13.   Right of Refusal:- FlowerDeliveryMumbai.in reserves the authority to refuse delivery of any order without any prior information to the customers, but in such cases the amount paid by the customer will be refunded back in full.

14.   The products subjected to MRP restrictions are sold on our website after incorporating the charges for our service, delivery and online transaction.  Due to technical restrictions, the breakups of these charges cannot be shown separately. We hope it to be understood.

15.   Respective brand owners shall be responsible for any quality issue of any product. In case any issue arises for quality of products delivered to you, you may lodge complaint on them through us.

16.   The Wine, Champagne and Sparkling Wine sold on our website are Non-Alcoholic.

17.   The trademarks / logos displayed on the products sold by our website are the belongings of respective owners or companies.

18.   Under no circumstances, our merchant HDFC Bank will be responsible for any loss or damage occurring directly or indirectly for the reason of declining of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring Bank from time to time.

19.   In case for a served (processed/delivered) order against which we have not received the money, due to any reason what so ever it is, the Customer & the Recipient shall be equally liable to compensate for the sum due. In case both the Customer & the Recipient refuses to pay us, we shall take appropriate legal steps to realize the sum due. Octroi charges, if any, will be paid by the consignee as it might be applicable in the state of the recipient.

20.   For any international orders, if any charges such as duties or taxes are levied by the custom department of the country of the recipient, it will be borne by the customer and we shall not be responsible for the same.

21.   In case we are not able to deliver the order, then cent percent money will be paid back. But we shall not be responsible for any other charges such as loss or profits, emotional stress etc. arising because of non-delivery.

22.   All claims are answerable under the jurisdiction of local Court of Kolkata in India.

23.   POD signed at the reception or by security personnel at Hostel, Hotel and Hospital addresses will be a valid proof of delivery made. We always try to get the sign of the mentioned recipient but due to certain unavoidable and uncontrollable reasons at these places, we cannot guarantee it. We try to get in touch with the recipient, if the delivery boy is stopped at the premise gate of any of these locations. But for any reason the phone goes unanswered we consider it as an attempted delivery.

24.   Delivery of Rakhi orders will be done at earliest, though the customer has chosen the date of delivery.

25.   We ensure to dispatch all consignments as per your order norms, but we shall not be liable for any clearance at respective Countries Customs Counter. It has to be done at you end.

26.   "By accepting our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels". However, we ensure that under no circumstances we give any customer data to any agency outside the group.

27.     No refund can be made if the recipient has denied accepting the delivery of the order.

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